From sleek boutique properties in trendy neighbourhoods to opulent luxury stays near top NYC attractions, the Big Apple boasts nearly 1,000 spots to check-in and lay your head. But not all hotels are created equal: Leading brands focus on creating a seamless, modern experience for guests and leveraging technology to deliver high-quality, memorable stays.
Exceptional service is the cornerstone of a hotel brand, fostering loyalty and positive word-of-mouth that sets it apart in an ever-competitive industry. The best hotels have a clear brand ethos that is infused throughout every aspect of the guest experience, from the warmth of staff to the cleanliness of rooms and restaurants. They also ensure their team is trained to deliver on the brand’s values and expectations at all times, ensuring a consistent and personalised touchpoint with every visitor.
A reputation is a powerful asset for a hotel, influencing the quality of future bookings and driving direct revenue. The best hotel brands have a well-deserved reputation, established over time through years of exceptional service, impeccable hospitality, and unforgettable experiences. They are known for their warm and attentive service, a genuine understanding of what drives their customers, and a desire to make each guest feel valued. They actively manage their online presence, responding to reviews and recommendations, as well as engaging with their guests long after their stay is over.
An impressive location is another key attribute of the best hotel brands, enhancing accessibility and immersing travellers in local culture, cuisine and sights. Whether that’s through gourmet restaurants helmed by renowned chefs, stunning natural landscapes or exclusive cultural partnerships with local partners, the best hotels showcase a sense of place and offer truly unique experiences.
One of the most coveted hotel addresses in New York City, The Carlyle is famous for its legendary elegance, attracting celebrities and royalty to its polished black marble lobby floor since 1930. It recently underwent a major renovation, which saw the addition of 155 elegant suites and a revival of its iconic piano bar, Bemelmans. It’s not just the deluxe rooms and suites that impress, however: Even entry-level accommodations feature sophisticated weave-textured walls, vintage crystal sconces, and headboards adorned with bronze detailing. A favorite of Fora travel advisors and featured on T+L’s 2023 It List, this Upper East Side mainstay is home to a gorgeous two-story Fouquet’s Penthouse that boasts three terraces, antique mirrors, Calacatta Oro marble, and a beautiful soaking tub.
The swanky boutique 1 Hotel Brooklyn Bridge is the reigning lifestyle property in downtown DUMBO. The edgy, plant-filled hotel offers an authentic sustainability agenda that goes far beyond the greenwashing you’d expect from a luxury brand. The 216 suites, including family options with bunk beds, are decked out in botanical wallpapers, and the ground-floor restaurant is a go-to spot for cocktails and cityscape views.
The hotel’s signature rooftop is a hit, with lounge seating framing a beautifully sized pool and featuring stunning skyline views. It’s also a popular event space, with runway shows and other fashion events held here, making it a must-visit for fashionable locals.